Sometimes we may be faced with opportunities for conflict resolution. There might be challenges within our homes where family members are stressed for various reasons. Maybe challenges occur while shopping for gifts or decorations. Or, perhaps there are personality conflicts at work or in a volunteer capacity. Stephen Covey has some sage words for us during those times when we don’t have the same vision as someone else:

“If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.”

It’s interesting that Dr. Covey advises us to first seek to understand what the other person is attempting to communicate. I wonder how many times we don’t really hear what’s being said or even take the time to clarify what we’ve heard. My guess is that more often than not, clarification will shed new light on the situation and stop the potential argument before it really has a chance to develop. Once we understand, we’re then advised to share our thoughts. If we utilize our skills in ways that allow the other person to learn of our intentions, to understand us, amicable choices and decisions are more likely to be made.

The sad thing is that none of us are immune to challenges with others. The good news is that we all have the capability to turn a negative encounter into a positive experience. Why not give it a try. Attempt to understand, when the opportunity arises, then work on being understood. You may be surprised at the outcome.